Human Resources Management in the Hospitality Industry by David K. Hayes (Englis

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Human Resources Management in the Hospitality Industry, 2nd Edition helps today s hospitality professional be an expert at managing many functions.

FORMATHardcover LANGUAGEEnglish CONDITIONBrand New Publisher Description

Human Resources Management in the Hospitality Industry, 2nd Edition helps today's hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.

Author Biography

David K. Hayes has more than 30 years experience in hospitality management and education. He has taught at Texas Tech University and the University of Houston. His industry experience includes serving as the Managing Owner of a hotel and conference center and a professional writer and consultant. Jack D Ninemeier is the author of books such as Food Beverage Management.

Table of Contents

Chapter 1: Introduction to Human Resources in the Hospitality IndustryOverview of Travel, Tourism, and Hospitality OrganizationsManaging HR in Hospitality OrganizationsHR ResponsibilitiesHR ChallengesHR and Ethical ConcernsHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 2: The Legal Environment of Human Resources ManagementEmployment LawThe Government's Role in the Management of HRAn HR Manager's Review of Significant Employment Legislation in the United StatesThe International Legal EnvironmentThe Special Role of the Hospitality Unit ManagerHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 3: Human Resources Management: Policies and ProceduresHR Policies and ProceduresSteps in HR Policy and Procedure DevelopmentReview for Legal ComplianceApplying Advanced Technology to HR Policies and ProceduresHR Policies and Procedures Documentation and Record KeepingHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 4: Employee On-Boarding: Recruitment and SelectionThe On-Boarding PhilosophyEmployee Recruitment ProceduresEmployee Selection ProceduresNegligent HiringJob OffersHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 5: Employee On-Boarding: Orientation and InductionThe New Employee's First DayThe New Employee Adaptation ProcessOrientation Programs and ProceduresOther Early Employment ActivitiesEmployee HandbooksHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 6: Planning Training ProgramsTraining OverviewPosition AnalysisTraining PrinciplesFocus on the TrainerFormal Process to Plan TrainingHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 7: Delivering and Evaluating Training ProgramsIntroduction to Individual On-Job TrainingOn-Job Training StepsOther Individual Training MethodsIntroduction to Group TrainingPreparing for Group TrainingFacilitating Group TrainingTraining EvaluationHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 8: Compensation ProgramsCompensation ManagementLegal Aspects of Compensation ManagementDirect Financial CompensationIndirect Financial CompensationNonfinancial CompensationHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 9: Performance Management and AppraisalPerformance ManagementProgressive DisciplineBehavior Improvement TacticsEmployee SeparationLegal Considerations of Performance Management and AppraisalHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 10: Employee Health and SafetyLegal Aspects of Employee ProtectionEmployee HealthEmployee Assistance Programs (EAPs)Employee Safety and SecurityEmployee Security ProgramsHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 11: Critical Issues in Human Resources ManagementUnionization in the Hospitality IndustryDownsizing Hospitality OperationsOutsourcingDiversity in the Hospitality IndustryHR and Turnover ManagementThe Organization as Community CitizenHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet ActivitiesChapter 12: Human Resources in Evolving Hospitality OrganizationsHR and Organizational ChangeManaging a Multigenerational WorkforceMentoring ProgramsSuccession Planning ActivitiesCareer Development ProgramsHR TermsFor Your ConsiderationCase Study: Apply HR Management PrinciplesInternet Activities

Feature

One: Introduction to Human Resources in the HospitalityIndustry Two: The Legal Environment of Human Resources Management Three: Human Resources Management: Policies and Procedures Four: Employee On-Boarding: Recruitment and Selection Five: Employee On-Boarding: Orientation andInduction Six: Planning Training Programs Seven: Delivering and Evaluating Training Programs Eight: Compensation Programs Nine: Performance Management and Appraisal Ten: Employee Health and Safety Eleven: Critical Issues in Human Resources Management Twelve: Human Resources in Evolving HospitalityOrganizations

Details ISBN1118988507 Publisher John Wiley & Sons Inc Year 2015 Edition 2nd ISBN-10 1118988507 ISBN-13 9781118988503 Format Hardcover Imprint John Wiley & Sons Inc Place of Publication New York Country of Publication United States DEWEY 338.47910683 Pages 320 Short Title HUMAN RESOURCES MGMT IN THE HO Language English Media Book UK Release Date 2015-05-12 NZ Release Date 2015-03-16 Author Jack D. Ninemeier Edition Description 2nd edition Publication Date 2015-05-12 Replaces 9780470084809 Audience Professional & Vocational US Release Date 2015-05-12 AU Release Date 2015-03-05 We've got this

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