The SAGE Handbook of Service-Dominant Logic by Stephen L. Vargo (English) Hardco

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The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.

FORMATHardcover LANGUAGEEnglish CONDITIONBrand New Publisher Description

Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a 'goods/product' logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and ProspectsThis Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.

Table of Contents

SECTION 01: Introduction and Background1. An Overview of Service-Dominant Logic - Robert F. Lusch & Stephen L. Vargo2. Services in Society and Academic Thought: An Historical Analysis [Reprint] - Stephen L. Vargo & Fred W. Morgan3. Why Service-Dominant Logic? - Stephen L. Vargo & Kaisa Koskela-HuotariSECTION 02: Value Cocreation4. Value Cocreation: Conceptualizations, Origins, and Developments - Janet McColl-Kennedy & Lilliemay Cheung5. Value Cocreation: An Ecosystem Perspective - Pennie Frow & Adrian Payne6. The Cocreation of Brands - Hope Schau, Albert M. Muñiz Jr. & Melissa Archpru Akaka7. The Contextual Nature of Value and Value Cocreation - Anu Helkkula, Apramey Dube & Eric ArnouldSECTION 03: Service Exchange8. Reframing Exchange: A Service-ecosystems Perspective - Melissa Archpru Akaka & Jennifer Chandler9. Ethical Foundations for Exchange in Service Ecosystems - Patrick Murphy & Gene Laczniak10. The Dynamic Context of Service Exchange: Rethinking Service Context from a Performativity Lens - Satoko Suzuki & Yutaka Yamauchi11. How Service Exchange Drives Market (Re)Formation - Angeline NariswariSECTION 04: Service Ecosystems12. Service Ecosystems: A Timely Worldview for a connected, digital and data-driven economy - Irene Ng & Susan Wakenshaw13. Systems Behavior and Implications for Service-Dominant logic - Philip Godsiff, Roger Maull & Phil Davies14. The Study of Service: From systems to ecosystems to ecology - Irene Ng, Paul Maglio, Jim Spohrer & Susan Wakenshaw15. Service Systems, Networks and Ecosystems: Connecting the Dots Concisely from a Systems Perspective - Javier Reynoso, Sergio Barile, Marialuisa Saviano & Jim SpohrerSECTION 05: Institutions and Institutional Arrangements16. Institutions and Institutionalization - Michael Kleinaltenkamp17. Coordinating Resource Integration and Value Cocreation through Institutional Arrangements: A Phenomenological Perspective - Ingo Karpen & Michael Kleinaltenkamp18. Institutional Change in Service Ecosystems - Jaakko Siltaloppi & Heiko Wieland19. Institutional Work for Value Co-creation: Navigating amid Power and Persistence - Jörg Sydow, Olivier Berthod & Markus HelfenSECTION 06: Resources and Resource Integration20. Resource Integration: Concepts and Processes - Linda Peters21. The Sustainability of Service Ecosystems - Helge Löbler22. Emergence of Novel Resources in Service Ecosystems - Kaisa Koskela-Huotari, Bo Edvardsson & Bård Tronvoll23. Resource Integration Processes: The Dialectic of Presence and Absence - Linda PetersSECTION 07: Actors and Practices24. Analyzing service processes at the micro level: actors and practices - Hans Kjellberg, Suvi Nenonen & Karim Marini Thomé25. Untangling the à priori differentiation of service exchanging actors - Daniela Corsaro & Lars-Gunnar Mattson26. Using practice theory for understanding resource integration in S-D logic: a multinational study of leading-edge consumers - Oskar Korkman & Luis Araujo27. Attending to actors and practices: implications for Service-Dominant logic - Hans KjellbergSECTION 08: Innovation28. The need for a new innovation paradigm and the contribution of Service-Dominant Logic - Marja Toivonen & Kyoichi Kijima29. A Unifying Perspective for the Technological, Business Model, and Market Aspects of Innovation - Heiko Wieland, Stephen Vargo & Melissa Archpru Akaka30. Enhancing the understanding of processes and outcomes of innovation: the contribution of effectuation to S-D logic - Valtteri Kaartemo, Christian Kowalkowski & Bo Edvardsson31. A dynamic alternative to linear views on innovation – combining the approaches of practice theory and expansive learning - Cristina Mele & Tiziana Russo-SpenaSECTION 09: Midrange Theory32. Advancing Knowledge about Service-Dominant Logic: The Role of Midrange Theory - Rod Brodie & Helge Löbler33. Tracking the Evolution of Engagement Research: Illustration of Midrange Theory in the Service Dominant Paradigm - Elina Jaakkola, Jodie Conduit & Julia Fehrer34. Developing Midrange Theory for Emerging Markets: A Service-Dominant Logic Perspective - Jacqueline Pels & Cristina Mele35. Bridging S-D Logic and Business Practice with Midrange Theory: From Dichotomies to Relational Dualities and beyond, in central marketing concepts - Peter Ekman & Jimmie RöndellSECTION 10: Selected Applications36. Extending Service-Dominant Logic - outside marketing and inside managerial practice - Kaj Storbacka37. Extending innovation - from business model innovation to innovation in service ecosystems - Julia Jonas & David Sörhammar38. Designing for Service: From Service-Dominant Logic to Design Practice (and vice versa) - Charlotta Windahl & Katarina Wetter-Edman39. Service-dominant logic, service science and the role of robots as actors - Paul Maglio & Chiehyeon LimSECTION 11: Reflections and Prospects40. Toward a Grand View of Service: The Role of Service-Dominant logic - Evert Gummesson41. Backward and Forward - Stephen L. Vargo

Review

To understand modern marketing and modern economies, one should understand service-dominant logic. To understand service-dominant logic, I strongly recommend reading The SAGE Handbook of Service-Dominant Logic. It is complete, well documented, insightful, and shows the way forward. -- Professor Shelby D. HuntThis is the most comprehensive book on Service Dominant-Logic from the leading authors of the field. This is the definite reference and source of inspiration for those interested in the changing paradigm of value creation and its potential applications. The topic is more relevant than ever as platforms, disruptive technologies and changing consumer behavior transform business models. -- Dr Katri KallioThe SAGE Handbook of Service-Dominant Logic is a handy reference that summarizes Steve Vargo & Bob Lusch′s influential concept of service-dominant logic.  Including a variety of chapters from notable researchers working in the general area, the handbook expands on Vargo & Lusch′s interactive and co-creative view of the economy, in which all value emerges from use, and everything, even goods, may usefully be considered service.-- Roland T. Rust

Review Quote

To understand modern marketing and modern economies, one should understand service-dominant logic. To understand service-dominant logic, I strongly recommend readingThe SAGE Handbook of Service-Dominant Logic. It is complete, well documented, insightful, and shows the way forward.

Details ISBN1526402831 Year 2018 ISBN-10 1526402831 ISBN-13 9781526402837 Format Hardcover Publication Date 2018-11-10 Place of Publication London Country of Publication United Kingdom Edited by Stephen L. Vargo Pages 800 Media Book DEWEY 658.8001 Language English UK Release Date 2018-11-10 NZ Release Date 2018-11-10 Birth 1941 Affiliation Cranfield University, UK Position Emeritus Professor of Theoretical Geography, Department of Geography Qualifications MD. Author Robert F. Lusch Audience Professional & Vocational Publisher Sage Publications Ltd Imprint Sage Publications Ltd AU Release Date 2018-11-09 We've got this

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