Service Quality in Leisure, Events, Tourism and Sport by John Buswell (English)

Service Quality in Leisure, Events, Tourism and Sport by John Buswell, Christine Williams, Keith Donne, Carley Sutton

Estimated delivery 4-14 business days

Format Paperback

Condition Brand New

Description This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

Publisher Description

Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.

Author Biography

John Buswell formerly of University of Gloucestershire, Cheltenham, UK. Christine Williams is at University of Central Lancashire, Preston, UK. Keith Donne is at University of Gloucestershire, UK. Carley Sutton is at University of Central Lancashire, UK.

Details ISBN 1780645457 ISBN-13 9781780645452 Title Service Quality in Leisure, Events, Tourism and Sport Author John Buswell, Christine Williams, Keith Donne, Carley Sutton Format Paperback Year 2016 Pages 322 Edition 2nd Publisher CABI Publishing GE_Item_ID:101492410; About Us

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