Navigating the Customer Contact Center in the 21st Century by William Durr

Seven pages of the first 64 pages and none that I saw in the pages thereafter. The last three photos show three of the seven marked pages as an example. Overall the book is in good condition with no tears, holes or creases.

3.25$ Buy It Now

Item	286063534634
Seller	b_fortner ( 436 ⭐ ) 100.0% Location: Fuquay Varina, US, North Carolina Accept Payments With ,
Shipping	See shipping cost, Ships to United States, ...
Guarantee	eBay Money Back Guarantee
Condition	Used reference book with some minimal underlining in Chapter 4.
Condition	Good
Book Title	Navigating the Customer Contact Center in the 21st Century
Title	Navigating the Customer Contact Center in the 21st Century
Narrative Type	Nonfiction
Publisher	Ubm
Item Length	9 in
Original Language	English
Publication Year	2001
Format	Trade Paperback
Language	English
Illustrator	Yes
Item Height	0.5 in
Author	William Durr
Genre	Business & Economics
Topic	Customer Relations
Item Weight	13.3 Oz
Item Width	6 in
Number of Pages	175 Pages

Up for sell is a 2001 copy of Navigating the Customer Contact Center in the 21st Century, by William Durr, which I used during my employment. Now that I'm retired, I'm offering my business book collection to others who could benefit from them.

Photos show the actual copy you will receive, these are not "stock" images. Note the book has some highlighting and ink underlining on approx. seven pages of the first 64 pages and none that I saw in the pages thereafter. The last three photos show three of the seven marked pages as an example. Overall the book is in good condition with no tears, holes or creases.

Feel free to ask any questions you may have and please see my other items for sale, as I discount shipping on multiple items.

I will ship this book in a bubble envelope with cardboard stiffeners and FAST, no later than the next business day. This book is from a smoke-free home.

Thanks for looking – Brent

Navigating the Customer Contact Center in the 21st Century by William Durr

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