Handbook of Customer Satisfaction Measurement,Nigel Hill

Book DetailsTitle: Handbook of Customer Satisfaction Measurement Item Condition:used item in a good conditionAuthor: Nigel Hill ISBN 10:0566077663Publisher:Gower Publishing Ltd ISBN 13:9780566077661Published On:1996-12-12 SKU:8765-9780566077661Binding:Hardcover Language:englishEdition:- List Price:- 

At cmedia_group we believe that good quality and speed of service is what pleases our customers and according to this we have a product guarantee on all our books.

All used books sold by cmedia_group:

Will be clean, not soiled or stained.All pages will be present and undamaged.Books will be free of page markings.Some pages may be slightly dog-eared through previous use.The spine may show some creasing through previous use.Ultimately we would never send any book we would not pick up and read ourselves.

All new books sold by cmedia_group:

Will be completely new and unfolded.Wrapped carefully to prevent damage or curling of book edges.100% money back guarantee

If you are not satisfied for any reason, simply drop us an email and we will give you a 100% refund upon returning the item. If you are not happy then neither are we.

Shipping DetailsDestinationAverage Shipping Speed(delivered to your door)Postage and PackagingUK7-14 DaysFreeUK(next day)*24 hours£5.04Europe/USA7-14 Days£3.49Rest of World4-21 Days£4.99

*We guarantee all orders placed before 12pm will be shipped on the same day (provided it’s a working day) and will reach customers by the next working day. Note that payment must have cleared and reached us by 12pm to allow eBay enough time to send us the order details. Express shipping is available only to UK customers at present.

If your order has not be reached you within a maximum of 15 days please contact us immediately and we will respond immediately to help.

Return Policy

At cmedia_group, we believe our customers should feel free to order any of our products in the knowledge that they can return anything back within 30 days of purchasing an item for any reason.

We will not make it awkward, if you want to return something then all you have to do is ask! Simply drop us an email to the address given on your order confirmation email or login to your paypal account used for payment and send us an email from there.

For defects or problems caused before receipt of an item we will of course provide full instructions on how to return the item to us. For other issues (perhaps you did not like a product or it did not live up to expectations), we are happy to refund all costs but require the buyer to pay the return postage cost.

Once you drop us an email requesting a return, we will let you know the precise return method quickly and conveniently.